FAQ

1. What is the expected delivery time for products?
A. Stock Items – It will take 48 hours from receipt of order
    Other Items – If requested, Surgico can provide an estimated delivery time.

 

2. What is the expected turn-around time for repairs on products?
A. Local instrument repairs & reinsulations – It can take between 5-10 working days
    Others – If the product needs to be sent back to the overseas manufacturer,
    the delivery time estimate will be on a case by case basis.

 

3. Who do I speak to about which product?
A. Please contact Surgico Customer Services on 0800 400 333 or (09) 4770183 and
    they will put you in touch with the appropriate Product Specialist.

 

4. How do I check on the status of my order?
A. Please contact Surgico Customer Services on 0800 400 333    

 

5. How do I check on the status of my repair?
A. Please contact Surgico Customer Services on 0800 400 333 or (09) 4770183
 

6. How do I request a quotation on a specific product?
A. Please contact Surgico Customer Services on 0800 400 333 or (09) 4770183

 

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